Frequently Asked Questions (FAQ)
General Questions
What is Triple Dot Clothings?
Triple Dot Clothings is a modern menswear brand based in Delhi, specializing in clean, comfortable, and versatile everyday apparel—including polos, tees, trackpants, caps, and jackets designed for modern lifestyles.
Where is your store located?
Our corporate office and experience store are located at:
PBC-13-14-16, R K Mall, Inside Pul Bangash Metro Station, Delhi - 110007, India. You can also shop our entire collection online 24/7.
Orders & Shipping
How can I track my order?
Once your order is shipped, you will receive an SMS and email containing the tracking link and courier details. You can also view real-time updates by logging into your account dashboard and checking the "Orders" section.
What is the estimated delivery time?
Standard deliveries across India typically take 3 to 7 business days, depending on your delivery pin code and regional logistics.
Can I modify or cancel my order?
Orders can be modified or canceled before they are dispatched for shipping. You can cancel your order directly from your account dashboard or by reaching out to our customer support team immediately.
Returns, Exchanges & Refunds
What is your return and exchange policy?
We offer a hassle-free 7-day return and exchange policy from the date of delivery. Items must be unwashed, unworn, with all original brand tags intact. Innerwear and socks are non-returnable due to hygiene reasons.
How do I initiate a return or exchange?
You can initiate a return or exchange request through your account dashboard. We will arrange a convenient reverse pickup from your doorstep.
When will I receive my refund?
- Prepaid Orders: Refunds are credited back to your original payment method (card, UPI, or net banking) within 5 to 7 business days after our quality check.
- Cash on Delivery (COD) Orders: Refunds are processed via bank transfer or UPI ID provided during the return request.
Payments & Security
What payment methods do you accept?
We accept all major secure payment methods, including credit/debit cards, UPI, net banking, mobile wallets, and Cash on Delivery (COD).
Is it safe to make online payments on your website?
Yes, all transactions are processed through encrypted, secure payment gateways to ensure your financial and personal data remains fully protected.
Support & Contact
How can I contact customer support?
You can reach out to us via:
- Email: tripledotclothings@gmail.com
- Phone / WhatsApp: +91 99714 46974 / +91 95990 45270
- Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST