Refund & Exchange Policy
Last Updated: October 2026
Thank you for shopping at Triple Dot Clothings. We want you to love your apparel. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Returns and Exchanges
- You have 7 days from the date of delivery to request a return or exchange for most clothing and apparel items.
- To be eligible for a return, your item must be unused, unwashed, unworn, and in the exact same condition that you received it.
- All original product tags, price tags, and brand packaging must be intact and attached to the item.
- Innerwear, socks, and certain discounted final-sale items are non-returnable due to hygiene reasons.
2. Return and Pickup Process
- You can initiate a return or exchange request through your user account dashboard on our website or by contacting our customer support team.
- Once your return request is approved, we will arrange a reverse pickup through our logistics partners from your delivery address.
3. Inspection and Refunds
- Once we receive your returned item, our quality control team will inspect it to ensure it meets our return criteria.
- If approved, your refund will be processed:
- Prepaid Orders: Refunds will be credited back to the original payment method (credit/debit card, UPI, net banking) within 5 to 7 business days.
- Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or store credit/UPI ID provided by you during the return request.
- Shipping charges (if any) paid at the time of placing the order are non-refundable
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4. Exchanges
- If you wish to exchange an item for a different size or color, you can select the exchange option during your return request. Exchanges are subject to product availability.
5. Contact Information
For any queries or assistance regarding returns and refunds, please reach out to us at:
- Email: tripledotclothings@gmail.com
- Address: PBC-13-14-16, R K Mall, Inside Pul Bangash Metro Station, Delhi - 110007, India