Last Updated: October 2026
At Triple Dot, we want you to be completely satisfied with your purchase of our apparel and lifestyle wear (including polos, tees, jackets, trackpants, jeans, and caps). If something isn’t right, we are here to help. Please read our refund and return policy carefully.
1. Return & Exchange Eligibility
We accept returns and exchanges under the following conditions:
- Timeframe: Return or exchange requests must be raised within 7 days of receiving your order.
- Condition of Items: Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
- Eligible Reasons:
- Incorrect size or color received.
- Defective, damaged, or flawed merchandise.
- Incorrect item delivered compared to your order confirmation.
2. Non-Returnable / Non-Refundable Situations
Returns or refunds will not be accepted in the following cases:
- Products that have been worn, washed, altered, or damaged by the customer.
- Items returned without their original price tags, labels, or packaging.
- Final sale items, promotional freebies, or clearance items (unless received damaged).
- Requests raised after the 7-day return window.
3. Refund Process & Timelines
- Initiate Request: Contact our support team via email or phone with your order ID, photos of the product (if damaged/incorrect), and reason for return.
- Review & Pickup: Our team will review your request within 2 to 3 business days and arrange a reverse pickup if applicable.
- Inspection & Processing: Once the returned item is received and inspected at our warehouse, your refund or exchange will be approved.
- Refund Credit: Approved refunds will be credited back to your original payment method (or bank account for COD orders) within 5 to 7 business days.
4. Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to us:
- Registered Address: PBC-13-14-16, R K Mall, Inside Pul Bangash Metro Station, Delhi - 110007, India
- Email: dms.camel@gmail.com
- Phone: +91 95990 45270 / +91 96504 50497